The Successful Experience Pyramid (SEP), as a method to measure a system's trustworthiness, is based on the user's total sense of success when interacting with the app.
Why is trustworthiness important? Trust represents a higher-level of user experience. It's what makes a 'good' user experience. It is also the key in persuasive design, which goes beyond good usability, and is what ultimately makes a system useful and meaningful.
Anyone who's ever dealt with user feedback probably has seen how users can finish a task but did not think they did. While conducting my usability study for a class at UMD,READ ON →